1. Introduction
1.1. The terms on which I grant you access to my website and the provision of any services to you through my website and/or my affiliated social media channels are outlined in these terms and conditions (“Terms”), along with my privacy notice and disclaimer, which are all available at www.emmahaywellnesstherapy.com (the “Website”). You agree to abide by them when you access, use, or browse my website or make a purchase of any of my services. You shouldn’t visit my website or use my services if you do not intend to be bound by them.
1.2. You could be requested to accept additional terms and conditions that are special to that product or service if you purchase a specific transformation program or other bespoke service. Any other terms that have been agreed upon separately will take precedence over these Terms in the event of a disagreement or controversy.
2. Accessing my Website
2.1. Free access to my website is offered on a “as available” basis, and I won’t be responsible if you can’t use it or access it for any reason.
3. The Services
3.1. Through online and self-study courses, workshops, coaching and mentoring sessions, and programs (“the Services”), I offer personal development and assistance. My website and social media pages have further information about my services.
4. What you consent to by purchasing my services
4.1. You declare that you are more than 18 years old, that you are able to enter into a binding contract, and that all of the information you supply to myself is true and accurate when you purchase any of my Services.
4.2. You agree not to distribute, disclose, assign, sell, or lease any part of the Services or your access to them.
4.3. You have the option to review and decide on matters relating to your home and personal life, work and career, finances, way of life, education and development, or health and wellness while using the Services. You acknowledge that any such evaluations, subsequent decisions, implementation, and action are solely your responsibility, and that we are not responsible for any failure on your part to take decisions, carry out plans or strategies, or for any outcomes, whether direct or indirect, resulting from your use of the Services.
4.4. You understand that the Services are not intended to replace counselling or other therapeutic services, but rather to offer you information, materials, and assistance to help you improve yourself or, where appropriate, your business. You agree to seek advice from a qualified medical practitioner and notify myself if appropriate and relevant if you are currently receiving medical or other professional help for your mental health or if you have any doubts about your mental capacity to use the Services.
5. If you buy a one-to-one session:
5.1 As specified in the terms, this service will include a private one-on-one session. You will be agreed on the date and time of your session, and it is your responsibility to show up at the appointed time and participate fully, honestly, and openly.
5.2 You are in charge of making sure you have all essential resources set up so that you can access the Service. The session will be conducted remotely using Google Meet or another online meeting tool.
5.3 It is your responsibility to notify myself via emma@emmawellnesstherapy.com if you are unable to make it to your planned session. Up to 48 hours prior to the scheduled session start time, you may postpone or cancel your session. You may lose the privilege to that session and be subject to a fee in the amount of full session price if you don’t cancel your session within the above mentioned time. Unless we both agree differently, any cancelled Sessions must be conducted within 14 days of the original date, subject to our availability.
5.4 Please be considerate of my time as I am considerate of yours. As a result, I retain the right to treat you as a no-show and you will lose your access to that Session or be charged fully if I wait for you to join a scheduled Session for more than 15 minutes after the session’s start time.
5.5 If I have to postpone a session, I will use all reasonable efforts to give you as much advance notice as I can and to reschedule the session for a time that works for both of us.
5.6 If you need any additional contact or support outside of the Session package purchased, that contact will be considered additional to the Services already agreed upon, requiring the negotiation of a new agreement with different payment terms.
6. Access to groups and group sessions
6.1. If the service you purchase includes group calls, meetings, or one-on-one sessions (hereinafter “Sessions”), I will deliver the Sessions through telephone or an online meeting facility, and I will email you to confirm the date and time.
6.2. You are in charge of attending any sessions that are a part of the service you’ve purchased. If you are unable to attend a Session for whatever reason, I regret that no substitute or alternate dates or times will be provided.
7. Your liabilities to others
7.1. I ask you to pledge to act in a reasonable and responsible manner at all times when accessing any of my public or private groups or channels, Services, including Sessions, and not to act in a way that may offend, distress, or alarm others in order to ensure that everyone using my Website, social media channels and groups, and my Services feels safe and comfortable.
7.2. By using any of our groups, services, or sessions, you consent to the following:
7.2.1. NOT to use your access for any illegal activities;
7.2.2. DO NOT record any section, whether for your own use or another purpose;
7.2.3. NOT to take or publish photos that feature or show anyone else without that person’s express permission;
7.2.4. NOT to upload, post, transmit or otherwise make available content that
a) is by its nature defamatory, libellous, obscene, demeaning, or which offends another person whether intentionally or unintentionally.
b) discloses personal and/or confidential or sensitive information about another person;
c) threatens or harasses or makes another person feel afraid; and/or
d) is considered spam.
7.3. You will be removed from the group or Session if I determine that you have behaved or are behaving in a way that is disruptive or that offends, distresses, or alarms another person. After such removal and exclusion, I will set up a meeting with you to talk about the situation and decide if you will be permanently removed and/or excluded. I reserve the right to make such a choice.
7.4. You commit to let myself know right away if you notice any improper behaviour, remarks, or content being used or shown in any of my groups, on my website, or while providing any of my services.
8. Purchase of my services
8.1. Any Service you purchase from myself constitutes a contractual offer that I may accept. When I send my welcome email to acknowledge acceptance, we have entered into a binding agreement.
8.2. I will email you to let you know if your order is not accepted and will issue a complete refund.
8.3. When placing your order, you will be asked to confirm that you want to receive immediate access to any digital content or other content that is available for immediate download or access. You will also be asked to confirm that you understand that you will no longer have the option to cancel this agreement in any way other than as specified in these terms and conditions.
9. Payment and Fees
9. In-person sessions and online sessions; Full payment of £300 for 1 month or £800 for 3 month package can be made at time of booking intake appointment OR payments may be split as follows ;
Half of the1 Month package (£300) = £150 is payable at the time of booking your intake appointment when you receive payment details via confirmation email. Receipt of this payment secures your booking and is due at least 48 hours prior to the scheduled intake call. No refunds will be issued for cancellations within 24 hours of the session appointment.
Where payment is not received 48 hours before your intake session, the session will be cancelled and may be offered to someone else.
The remainder of the balance (£150) is to be paid in full at least 48 hrs prior to the main session. It is your responsibility to pay the session fees as stated above in order to confirm and secure the appointment booking. In the case of the 3 month package (£800), following the first session (as stated above), the next payment of £250 should be paid in full 48hrs prior to 2nd session, and the final payment of £250 to be paid 48hrs prior to the final 3rd session.
9.1. When you make your purchase, the price for your selected Service is as indicated on the relevant page (“prices”).
9.2. Before you are allowed to utilize the Service, I must receive cleared payment, and time is of the importance for making the Fee payment. Unless otherwise required by law, there may be no deductions, setoffs, or other forms of withholding.
9.3. If I agree to accept an payment plan of the Fee, then you agree to:
9.3.1. Create a direct debit or other similar payment method to cover your instalment payments.
9.3.2. Pay the instalments as they become due in accordance with the agreed-upon payment schedule.
9.3.3 You acknowledge and agree that until the Fee is paid in full, you are still obligated to provide the instalment payments.
9.4. I hold the right to alter our Fee at any time. Any price adjustments won’t apply to Services where money has already been received and a welcome email has been delivered.
9.5. If you subscribe to the Services on a monthly basis, you will be required to pay until you terminate your membership in accordance with these Terms. You give us permission to make rolling monthly requests for payment of the monthly sum using the payment method you’ve selected.
10. Refund Policy
10.1. Except in cases when a problem is discovered, there is no refund policy that will apply to your purchase of the Service, including any deposit payment.
11. Cancellation and Termination
11.1. You have the right to stop using any Service at any time by notifying myself via email at emma@emmahaywellnesstherapy.com
11.2. All payments (including any future instalments) in relation to the fee shall become immediately due and payable upon cancellation or termination in accordance with these Terms.
11.3. I retain the right to immediately revoke your access to the Services and our agreement if you:
11.3.1. violate your duties under these Terms materially; or
11.3.2. refuse to pay any amount owed to us as soon as it becomes due;
11.3.3. become the target of bankruptcy or other comparable financial orders or actions that impact you or, if appropriate, your business;
11.3.4. act or conduct in a way that we logically believe could be adverse to our reputation or our business;
11.3.5. neglect to interact favourably with the services or hinder their delivery; or
11.3.6. disregard any of these Terms or any other instructions I may give, regardless of whether doing so constitutes a serious violation.
11.4. Upon termination for any reason:
11.4.1. All clauses that expressly or implicitly refer to the time following the delivery or termination of the Services shall remain in full force and effect; and
11.4.2. Unless I have specifically stated otherwise in writing, you will no longer be permitted to access or utilize and private groups, Sessions, or Content; and
11.4.3 You must stop using our Content and/or Confidential Information directly or indirectly, and you must promptly delete or return to me any copies you may have.
12. Complaints or Concerns
12.1. You agree to inform me at emma@emmahaywellnesstherapy.com if you have any complaints about my website or my services and to wait until I have had a reasonable opportunity to look into and address your complaints before taking any further action. This section covers any additional actions, such as withholding payments or filing a chargeback or equivalent claim.
12.2. Please contact me right away via email at emma@emmahaywellnesstherapy.com if you encounter a bug or other problem with my service. I will make every effort to fix the issue, but if I am unable to do so, you may be eligible for a full or partial refund.
13. Confidentiality
13.1. I agree that when you give Confidential Information to me, I will not disclose it without your permission, in order to maintain a safe and secure environment for everyone who accesses my Website, groups, and Services.
13.2. You acknowledge that any Confidential Information that I disclose to you or that another user of our Website, groups, or Services discloses is solely and exclusively the property of the person who disclosed it, and that you will not share or use it in any way other than as necessary to use the Services as specified by these Terms and Conditions.
13.3. The term “Confidential Information” as used in these Terms refers to ideas, know-how, business practices (where appropriate), customer/client details, concepts and processes, plans, trade secrets, personal information, and other confidential and/or proprietary information. It doesn’t include any information that was already known to me before you gave it to me, was in the public domain at the time you gave it to me, was developed by me, or was given to me independently by another person without violating these Terms.
13.4. You agree not to copy, disclose, share, or use it in any other way for any commercial purposes without our express consent if I make materials, information, resources, data, and/or other content (collectively, “Content”) available to you as part of your use of my Website or your purchase of my Services.
13.5. My obligations do not apply in situations where I must reveal information due to ongoing or potential legal action, to obtain legal counsel, to resolve payment disputes with third-party providers, when I have been ordered to do so by a court or other authority with comparable jurisdiction, or when I have reason to believe you are in danger to yourself or others.
14. Intellectual Property
14.1. I take seriously our responsibility to defend my intellectual property rights in regard to my website, content, and services. You will receive a personal, limited, non-exclusive, revocable license to access, view, and use any Content I make available to you as part of any Services you purchase, and only for the purposes specified by the Services and these Terms. All additional uses are strictly forbidden.
14.2. When you pay for my services, you declare your commitment to refraining from the following activities from the purchase date forward:
14.2.1. copy, reproduce, sell, license, share, or otherwise distribute any of my content, whether it be during the time that the services are being provided or at any other time in the future;
14.2.2 violate any of my copyrights, patents, trademarks, trade secrets, or other intellectual property rights or any such rights of another person accessing the Services.
14.2.3 record any webinars, online or in-person events, films, Sessions, or other Content.
14.3. The website design and layout, text, images, logos and graphics, video, data, code, audio, document files, software, and any other resources and information (collectively, “Materials”) displayed on my website and on or within my social media channels are all property of myself, and all copyright, moral ownership, and other intellectual property rights arising from or relating to those Materials (and any and all derivatives of it) are owned exclusively by me or licensed to myself and is protected by intellectual property laws applicable to the U.K. When you access or use my Website, you agree not to duplicate, reproduce, edit, repost, share, publish, distribute, rent, sell, store, or help another person do any of those things without my express written consent.
14.4. If any Content contains intellectual property that is the property of a third party, your use of such content is subject to the restrictions of that third party, and you are responsible for obtaining that third party’s permission to do so. Nothing in this Agreement should be interpreted as an implied or express license to use any of that party’s intellectual property, and I won’t be held responsible for your use or attempted use of any Content that incorporates third-party materials.
14.5. Damages, loss, or irreparable harm may result from your breach of these commitments, and in such cases, I shall be entitled to seek relief, including injunctive relief against you.
14.6. The aforementioned provisions will remain in effect after termination for whatever reason.
15. Access and use of hypnotherapy and rapid transformational therapy services
15.1. You will have access to hypnotherapy services or hypnotherapy-related information or materials as part of your use of my website, groups, or services.
15.2. Emma Hay is trained in hypnotherapy and is certified and insured to provide such treatment. While I support hypnotherapy as a treatment option, outcomes are not always predictable and cannot be guaranteed. Any hypnotherapy-related services I offer are not a replacement for psychological treatment or counselling, therefore if you need such assistance, you should seek for a qualified or licensed practitioner.
15.3. Your personal health and wellbeing are solely your responsibility at all times when you have access to my website, groups, or Services. Any use of hypnotherapy or other products or services is a complimentary or alternative type of treatment, not a substitution for any medical care you are receiving or may need to get in the future. You consent to seeking the advise of your licensed medical professional if you have any worries about your health, food, medications, or any medical conditions.
15.4. I do not offer medical consultations or advise regarding medical, psychological, psychiatric, or health conditions because I am not a qualified medical practitioners. You should seek the opinion of a certified healthcare professional if you need information or assistance about any medical or health-related issue.
16. Acceptable Use of our Website
16.1. You are only permitted to use and access my website and social media platforms in ways that are legal, compliant with these terms, and in particular:
16.1.1. You need to make sure that you abide by all applicable local, national, and international laws, regulations, and guidelines;
16.1.2. You must not use my website or other social media platforms in an illegal or dishonest manner;
16.1.3. You must not transmit any information via my website or any of my social media platforms that is infected with a virus or other harmful program that could harm computer hardware or software.;
16.1.4. You are not permitted to use my website or any of my social media platforms in any way that would offend distress, or harm someone in any way;
16.1.5. you must not attempt to obtain unauthorized access to my website, any social media accounts, computer systems, or software that are connected to my website;
16.1.6. Without getting prior written permission or license from myself, you may not use my Website or any of its contents for any commercial gain.;
16.1.7. You are not allowed to use my website for any illegal activities, anything that might hurt or offend someone else, or harm my brand or reputation.
16.2. You are permitted:
16.2.1. to view the Website in a web browser;
16.2.2. to download or print any free materials that are clearly marked as being permitted for download;
16.2.3. to download the Website or parts of it for caching;
16.2.4. to post on my website or on social media platforms where it is legal to do so. Posting in these circumstances includes, but is not limited to, publishing your own content, leaving comments on other postings or emails, and leaving comments on social media live streams or videos. I won’t be held accountable for going through or verifying the truth of any Content that you publish.
16.3. I retain the right to immediately cancel your use and access to my Website, as well as any services you may have purchased from myself, without refund, in the event that this paragraph is violated. Additionally, any copies of the Content you may have will need to be destroyed. Additionally, I reserve the right to prosecute you to the fullest extent of the law for your violation.
16.4. When I provide a free resource through my website or social media channels, whether as a gift or in exchange for your personal information, you agree to use it solely for your own use and agree that it may not be copied, altered, distributed, or otherwise shared by viewing or downloading the free resource.
16.5. When posting in accordance with the aforementioned guidelines, you agree to refrain from posting any information or anything that would endanger another user of our website or social media platform or harm my brand or reputation. If it is detected that you have submitted any content or information in violation of this paragraph, I reserve the right to delete it straight away, to block your access to my website and/or social media platforms, and to take any other legal action that may be required.
16.6. When you choose to upload any of the content or information outlined above, you are also giving me an unrestricted, full, and unlimited license to use, copy, publish, distribute, and sell the content you post in whole or in part throughout the world. You give up your right to intellectual property ownership over the content you upload by posting. Any content you publish and that I decide to use may not be attributed to you in any way, and I am not required to do so.
16.7. If I find that you are violating this Clause or any other terms in these Terms, I retain the right to suspend or cancel your access to my Website or our social media platforms. Additionally, I reserve the right to reveal your identity to any pertinent third party and to file a lawsuit against you to recover any costs I pay as a result of your violation.
16.8. You may link to my Website provided the following conditions are met:
16.8.1. you have obtained my written permission;
16.8.2. the link is undertaken in a fair manner;
16.8.3. the link is owned by you;
16.8.4. the link is legitimate and does not harm or try to use my reputation in any way;
16.8.5. the link does not indicate or imply my affiliation, partnership, endorsement, or approval when none exists; and
16.8.6. you may not use any images, logos, trademarks, branding elements, or other content from My website without our prior written consent.
16.9. I retain the right to revoke my consent to links to my website at any moment and for any reason. You promise to immediately remove any links to my website upon my request if I decide to exercise my discretion and revoke this consent.
17. Reviews and Testimonials
17.1. Your permission to display, copy, publish, distribute, use on my website or any of my pages, social media sites, in my advertising and marketing campaigns, or in email communications is granted to me if you share any testimonials, reviews, comments, information, graphics, or images (collectively, “Client Content”) with me. This permission is given to me free of charge. By emailing me, you can change your consent at any moment.
17.2. By sharing Client Content, you certify that you are authorized to do so and that it does not violate the intellectual property rights or other rights of any third party.
17.3. These terms will remain in effect after termination.
18. Liability
18.1. Any business relationship other than the one described in these Terms is not created or implied by your use of my Website, any purchases you make of my Services, or your compliance with these Terms.
18.2. I shall not be responsible to you for any damages that are brought on by myself, my representatives, or employees for:
18.2.1. any indirect, special, or consequential losses or expenses;
18.2.2. any anticipated losses of such kind in terms of profits, business, data, reputation, or goodwill;
18.2.3. such instances in which I fail to provide the Services because of a circumstance outside of my reasonable control;
18.2.4. any losses arising from your choice of Service requested or your use of the Services once delivered; or
18.2.5. any losses or damages brought on by your use of my website, as well as your use of or reliance on any content or other material located there.
18.3 I do not guarantee or ensure that your use of the Services will be:
18.3.1 compatible with your specific hardware or software;
18.3.2 uninterrupted or error-free;
18.3.3 free of defects; or
18.3.4 appropriate for your unique needs or circumstances.
18.4. If I make a mistake or violate a contract, I will only be liable for the amount of the applicable purchase fee you paid at the time the loss occurred. You acknowledge and agree that this condition is fair and reasonable in light of the circumstances surrounding this agreement and the provision of the Services.
18.5. Nothing in these Terms shall reduce or restrict our liability for death or personal damage resulting from my negligence, for any fraudulent misrepresentation, or for any limitation of your legal rights as a consumer (where applicable).
18.6. The methods and procedures utilized to supply the Services, including my Website, are provided “as-is” and “as available.” I won’t be responsible for any accessibility issues brought on by updates, modifications, or expected or unforeseen maintenance.
18.7. To ensure that my website is free of viruses and other dangerous malware, I will take reasonable precautions. As a result of your use or access to my Website, I take no responsibility for any loss or damage brought on by a virus or other malicious software, or by any other occurrence that damages your hardware, software, or any of your data.
18.8. Links to other websites may be found on my website. These websites are not under my control and I am not liable for them. I do not accept responsibility or obligation in relation to these third-party websites since I am unaware of their privacy policies and practices, the information contained on their websites, or whether cookies or other tracking technologies are utilized. Before using any websites or providing any personal information, you should make sure you are aware of their privacy policies and terms of use if you have any concerns about the privacy of your information.
18.9. If you fail to utilize a free update after we’ve told you about an issue with the Services and offered it to you, or if damage results from your disregard for any instructions or advice we give, we won’t be held responsible.
18.10. You agree to protect me against any legal action brought against us as a result of your disregard for or violation of:
18.10.1. any of these Terms;
18.10.2. your use or participation in any way with the Services.
18.11. You agree to refrain from taking any actions during the time you have access to the Services and at any time afterwards, that are intended to harm us, our agents, employees, contractors, or clients, or that could reasonably be expected to do so, or that could reasonably be expected to cause us, our agents, employees, contractors, or clients receive unwanted or unfavourable publicity.
18.12. We both agree to submit the subject for mediation by an unbiased mediator in the event that a dispute over the provision of the Services develops and cannot be settled by mutual agreement. If after mediation a resolution still cannot be reached, either of us shall be free to pursue legal action.
19. No Guarantee
19.1. You will have access to Content created specifically for you when you purchase the Services, but it is your responsibility to act on the knowledge you acquire and/or the skills or tools shared. I regret that I am unable to guarantee that any specific achievement or outcomes will be attained because they depend on circumstances that are beyond my control.
19.2. I have done everything possible to appropriately portray the Services. It is not guaranteed that anyone will experience the same or similar outcomes as those mentioned in any testimonials or examples of results achieved. I provide no guarantee, assurance, or warranty regarding the Services offered due to the inherent risk of capital loss included in any business.
19.3. Only broad informational purposes are served by the information on my website. Nothing on my website should be considered or interpreted as advice, and should not be interpreted as such. You are accountable for ensuring and verifying that any content, products, or services made accessible to you on or through our website meet your unique needs and are suitable for you.
19.4. I do not represent, warrant, or guarantee that the website or any content of it is:
19.4.1. accurate, up to date or free from any errors or inaccuracies;
19.4.2. accessible and/or compatible with your hardware and software;
19.4.3. not capable of infringing any third-party rights; or
19.4.4. suitable to meet your desired outcomes or needs.
19.5. When I include customer or client testimonials or comments on my website, it should not be interpreted as a promise that all of my current or future customers or clients will have the same advantages or outcomes. Testimonials are only presented on the Website as an illustration of the experiences that other people have had in connection with my goods or services.
20. Contact between us
20.1. Emma Hay is registered with HMRC as a sole trader.
20.2. All communication between us will be conducted via telephone or email as agreed.
20.3. Please, make sure to notify me if your contact information changes so that I may contact with you via phone or email as necessary. I will use the email address you provide.
20.4. If you need to provide me with any notice, or you wish to contact me please email us at emma@emmahaywellnesstherapy.com
21. Updates or changes to my Services or Terms and Conditions
21.1. These Terms are subject to change at any moment, and any such changes will be noted on my website. You will be responsible for checking for any updates. I advise you to examine these Terms frequently to stay informed of any changes because your first use of my Website following the date of such changes or amendments will confirm your acceptance of those changes.
21.2. Without providing you with any prior notice, I reserve the right to change our Services in full or in part as I reasonably deem necessary. If I make modifications, I’ll make sure the Service still complies with the original description or provide a workable substitute, unless the change improves the original description. Any reasonable alterations or cancellations to the Services shall not subject myself to Liability.
22. General
22.1. No waiver, reduction, or limitation of any right shall result from any failure to insist on compliance with any provision of these Terms.
22.2. The provisions of these Terms that are found to be invalid or unenforceable for any reason shall be detached, and the other provisions shall be deemed valid and enforceable.
22.3. While I’ll do everything in our power to supply the Services in accordance with these Terms, I won’t be held responsible for any delays or failures brought on by events or accidents that are beyond my reasonable control (“Events”),including, but not limited to, any of the following: a terrorist attack, nuclear, chemical, or biological contamination or sabotage; an act of God (which shall include, but not be limited to, fire, flood, earthquake, windstorm, or other natural disaster); extremely poor weather conditions; illness, epidemic, or pandemic; a strike, industrial action, lockout, or lockdown; a war or threat of war; civil war, civil commotion, riot, armed conflict, imposition of sanctions, embargo, terrorist attack, nuclear, chemical or biological contamination or sonic boom, explosion, delays in transit, malicious or accidental damage, collapse of building structures or failure of plant or machinery, loss at sea, any act or omission of a telecommunications officer or third party supplier of services. In case of the Event, the time for delivery of the Services will be extended until a fair amount of time following the Event, and I will in no way be held responsible for any loss or damage you may incur as a result.
22.4. If an Event occurs, I’ll email you to let you know what it is, how big it is, and what efforts we’re taking to lessen its effects.
22.5. This Agreement shall be governed by the exclusive jurisdiction of UK law.
22.6. You acknowledge that I have not made any other statements intended to persuade you to buy any of my services, and that no change or variation to these Terms shall be effective unless it has been agreed in writing.
Emma Hay Wellness Therapy 